FAQ
How can I view my previous order？
To view your previous orders, please log in to Star Union using your email address and password, select the "Customer Account" icon, and then select "Your Orders". On the desktop page, the customer account icon is located in the upper right corner of the page. In the app, you will find the customer account icon in the lower right corner.
Why was the credit card payment declined?
Credit card payments may be declined for a variety of reasons. For example, typos on our website, invalid cards, lack of verification or technical errors. We are pleased to offer you the following alternative payment methods: PayPal.
How long does it take to deliver?
The delivery time for US shipments is 3-4 days after ordering. If the stock is insufficient, it may cause longer delivery time. Please contact info@star-union.net
How much is the shipping cost?
Free shipping for orders over $49, $4.99 for orders under $49
How can I track my order?
Dear customer, we will send you the shipping number after shipping, you can check it on the following website https://www.17track.net/en
Which shipping companies do you work with?
Our items are shipped to the destination country in cooperation with our shipping partner USPS and their local country partners