Refund Policy

1 Overview

1.1 We are committed to creating a comfortable and well-pleasing shopping experience at starunion-store.com. That's why we offer an easy 30-days Return/ Exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date you received the product to the date the problem was reported to us first. Please see whether either of these pertain to you and if the item(s) are covered by our 30 Return & Exchange Policy.

1.2 We have a 30-day return policy, which means you have thirty (30) days after receiving your item to request a return.

1.3 Return Service Procedure:

Please contact our service staff, and attach clear photos of the items that represent a quality issue.

Please follow the instructions that are provided by our customer service team.

Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.

Return address (only for receiving return items):

Please contact our customer service representatives to request a return address.

1.4 Do I need to pay for return shipping?

Our comprehensive 30-day return/exchange policy covers the following scenarios, with starunion-store.com. refunding all shipping costs:

  1. If we send the wrong order or product, or if you receive any damaged items, or if the product you received is of poor quality/defective.

For our 30-day limited warranty return/exchange policy, the following reasons are covered, but return and exchange shipping costs are the customer's responsibility:

  1. Choosing the wrong option of the product.
  2. Changes of mind, personal taste, or other personal reasons.

In cases where it is our error, we will cover the return shipping costs. For cases related to customer choices, the customer is responsible for both return and exchange shipping fees.

1.5 For any return questions, contact us at grt@star-union.net

2 Damages and issues

Inspect your order upon reception and contact us within 72 hours if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

  1. Can I still return items if they are worn, damaged, or have the tags removed?

3.1 You can only return items that are unused, unwashed, undamaged, with the original tags/packaging attached.

3.2 Items with non-returnable marks and free gifts cannot be returned.

  1. How long will it take to receive my refunds?

Refunds will be processed within 5-7 days after we receive your package and will be issued to your original payment account.

Note:

  1. Before you return the item(s), please communicate with our customer service email about your return requirements, and we will try our best to help you find a better solution than return and exchange.
  2. Please don’t send your return to the address on your package. That is not our return address and will affect the processing of your return.

Items that are being returned should be new. They should be kept in its original condition in which you received them in.

Please contact one of our customer service representatives to request a return authorization and the return instructions.